order advice line 
02380 629 387
02380 629 387
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Customer Testimonials
I would just like to inform you of the great service i was provided earlier today by Tony on your sales/enquiries team, I called about a Sink Basin Mixer. He was so helpful a real asset to your company which does not happen often now adays.Thanks to your great employee Tony you have made me a very happy customer and i will be recommending your company to all that will listen. Thanks again
Lynn Fehilly
I would just like to inform you of the great service i was provided earlier today by Tony on your sales/enquiries team, I called about a Sink Basin Mixer. He was so helpful a real asset to your company which does not happen often now adays.Thanks to your great employee Tony you have made me a very happy customer and i will be recommending your company to all that will listen. Thanks again
Lynn Fehilly
Customer Services - tapsandshowers.com
If you are looking for answers to commonly asked questions please visit our help screen Help - How to...
Contacting Us
Please use the contact us tab to send any general enquiries or correspondence via email. If you wish to track the progress of your order, please visit your account. Any updates will be posted and you will be informed by email. If you would like any advice before you order, please email us or telephone 02380 629387.
Delivery Rates
Please use the deliveries tab to view our current delivery destinations and rates.
Terms and Conditions
Below are our standard terms and conditions, please read them carefully, by using our site you are accepting these terms and conditions.
Money Back Guarantee
You may cancel your order at any time between the day the order is placed and the end of the 7th working day following the day on which your goods are received.
If you wish to return goods after they have been delivered please ensure the goods are in their original state including all packaging, it is your responsibility and cost to send goods back to us on a recorded and insured service. If the goods don't reach us you can raise a claim through your opted delivery service.
Cancelled orders will be refunded within 7 days upon receipt of the returned goods.
Delivery
Please ensure you check the goods before signing for them. If any of the goods are damaged on arrival please do not accept the delivery and instruct the courier to return the goods to sender. Once you have accepted the goods any errors or faults should be notified to us within 24 hours.
We will always try to deliver goods on time and you will be notified when they have been dispatched, however you should not book tradesman based on these dates, we will not be held responsible for lost labour times if the goods do not arrive when expected. Please ensure you have your goods and they are correct before booking a tradesman.
Guarantee
All goods are guaranteed for a minimum of 30 days. Most products have manufacturer guarantees past this period which are detailed on the product pages.
Complaints
Should you have any complaints please contact us by email and we will respond within 24 hours(working day).
Faulty Goods
If you have any faulty goods please contact us on 02380 629387 to discuss the fault, if we cannot resolve the issue we will ask you to return them to us for testing. Once we have tested the goods, upon finding a fault we will refund or replace your goods within 7 days including any reasonable postage charges incurred. If we cannot find a fault with the goods we will send them back to you and no refund will be raised, you will also be charged for the additional postage.
Returning Goods
Should you need to return goods to us for any reason please email us using the contact us tab and request a returns form. We will email you a returns form which you must print out, complete and enclose with the goods being sent back to us. All returns should be sent to tapsandshowers ltd, Unit 4 Aercon Buildings, Woodside Road, Eastleigh, Hants, SO50 4ET. We will refund your returns within 7 days of receipt of the goods.
Please be aware that we will not accept any goods back that have been fitted unless a fault has been reported. If the item has been fitted and there is not fault we will not be able to refund your money.
Contacting Us
Please use the contact us tab to send any general enquiries or correspondence via email. If you wish to track the progress of your order, please visit your account. Any updates will be posted and you will be informed by email. If you would like any advice before you order, please email us or telephone 02380 629387.
Delivery Rates
Please use the deliveries tab to view our current delivery destinations and rates.
Terms and Conditions
Below are our standard terms and conditions, please read them carefully, by using our site you are accepting these terms and conditions.
Money Back Guarantee
You may cancel your order at any time between the day the order is placed and the end of the 7th working day following the day on which your goods are received.
If you wish to return goods after they have been delivered please ensure the goods are in their original state including all packaging, it is your responsibility and cost to send goods back to us on a recorded and insured service. If the goods don't reach us you can raise a claim through your opted delivery service.
Cancelled orders will be refunded within 7 days upon receipt of the returned goods.
Delivery
Please ensure you check the goods before signing for them. If any of the goods are damaged on arrival please do not accept the delivery and instruct the courier to return the goods to sender. Once you have accepted the goods any errors or faults should be notified to us within 24 hours.
We will always try to deliver goods on time and you will be notified when they have been dispatched, however you should not book tradesman based on these dates, we will not be held responsible for lost labour times if the goods do not arrive when expected. Please ensure you have your goods and they are correct before booking a tradesman.
Guarantee
All goods are guaranteed for a minimum of 30 days. Most products have manufacturer guarantees past this period which are detailed on the product pages.
Complaints
Should you have any complaints please contact us by email and we will respond within 24 hours(working day).
Faulty Goods
If you have any faulty goods please contact us on 02380 629387 to discuss the fault, if we cannot resolve the issue we will ask you to return them to us for testing. Once we have tested the goods, upon finding a fault we will refund or replace your goods within 7 days including any reasonable postage charges incurred. If we cannot find a fault with the goods we will send them back to you and no refund will be raised, you will also be charged for the additional postage.
Returning Goods
Should you need to return goods to us for any reason please email us using the contact us tab and request a returns form. We will email you a returns form which you must print out, complete and enclose with the goods being sent back to us. All returns should be sent to tapsandshowers ltd, Unit 4 Aercon Buildings, Woodside Road, Eastleigh, Hants, SO50 4ET. We will refund your returns within 7 days of receipt of the goods.
Please be aware that we will not accept any goods back that have been fitted unless a fault has been reported. If the item has been fitted and there is not fault we will not be able to refund your money.
